Refund and Cancellation Policy
Our focus is complete customer satisfaction. In the event, if you are
displeased with the product(s) provided, you have the option to raise a
return/refund request, provided the reasons are genuine and proved after investigation.
Please read the fine prints of each deal before buying it, it provides all the
details about the product you purchase.
In case of dissatisfaction from our product(s), a refund request can be
raised. Our Policy for the return and refund will be as follows:
We accept returns inside 10 days of the request. Please ensure the packing
of the product(s) is in same condition as to that of delivery.
We will initiate a return within 2-3 days of your request.
However, there are sure territories where we can’t initiate a return.
Notwithstanding, you can self-dispatch your item through any courier service at
the address mentioned below.
Mad & Pro : Ground floor, A- 602, Street Number – 14, Pusta – 1, Part – 2, Sonia Vihar, Delhi – 110094
However, we don’t bear any responsibility of the returns couriered through
If paid by credit card, refunds will be issued to the original credit card
provided at the time of purchase and in case of payment gateway name payments
refund will be made to the same account. It will take 7-10 days for the refunds to be credited.
The orders can be cancelled within the two days of placement. To cancel an
order simply sign in into your account and cancel the order. Or If you don’t
have an account, the order can be cancelled through the below-mentioned email
address or through live chat option.
Please mail us at: firstname.lastname@example.org